Your privacy matters to us. Here’s how we collect, use, and protect your information.
We are committed to protecting your personal information and handling it in a secure and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website or use our mortgage and finance services.
By using our website, submitting your details, or engaging with our services, you consent to the practices described in this policy.
What type of personal information do we collect?
We may collect personal information necessary to provide our services effectively. This includes your name, contact details (such as phone number and email), and information related to your financial situation, such as income, employment details, and borrowing requirements.
We only collect information that is relevant to assessing your enquiry and helping you find suitable loan or finance options.
How do we collect your personal data?
We collect your information directly from you when you fill out forms, book consultations, or communicate with us via phone, email, or our website. In some cases, we may also receive information from third parties such as lenders, credit agencies, or referral partners (with your consent).
Additionally, we may collect limited technical data such as IP address or browsing behavior through cookies to improve website performance and user experience.
- Information provided through enquiry or booking forms
- Communication via phone, email, or messaging platforms
- Data from lenders or third parties (with your permission)
- Website usage data through cookies and analytics tools
What are our legal bases for processing your data?
We process your personal information only when we have a valid reason to do so. This includes when it is necessary to provide our services, respond to your enquiries, or connect you with suitable lenders.
We may also process your data to comply with legal obligations, prevent fraud, or improve our services. Where required, we will rely on your consent before collecting or using your personal information.
Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. Your data is stored securely, and access is limited to authorized personnel only.
While we implement appropriate safeguards, no system is completely secure. We encourage you to take steps to protect your own information, such as keeping your personal details confidential and notifying us of any suspected security issues.